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SHIPPING POLICY

We offer free shipping within India on all online orders. We strive to ensure safe and timely delivery of all products. We deliver to almost all pincodes across India through our trusted secure courier partner.

Availability and Dispatch

Most products are readily available and dispatched within 24 hours. You will receive your order within 3-5 working days after dispatch.

Communication and Tracking

We will notify you about your order placement via Email and SMS, and provide updates through WhatsApp or voice call if there are any delays. Once dispatched, a tracking number will be provided for you to track your shipment with our secure courier partner.

Shipping Method

We ship all products through secure courier service for quick and safe delivery. Please note, while we aim to ship all items together, this may not always be possible due to product availability or characteristics.

Damaged or Tampered Packages

If your package is damaged or tampered with, please refuse the delivery. Contact our customer service immediately at (Mon-Sat, 10:00 am - 5:30 pm) or email us at xxxx@gmail.com with your order reference number. We'll arrange a replacement as soon as possible.

Signature and ID Proof

As we handle high-value shipments, the courier may request a photo ID upon delivery. Accepted ID proofs include:

  • PAN Card
  • Driving License
  • Passport
  • Voter ID
  • Aadhar Card

Change in Delivery Address

If the product ordered is not dispatched, customers can change the delivery address by writing to xxxxx@sulthandiamonds.com or by calling our customer care team at 123456789.